FAQ

No. We do not store any payment information. All transactions are securely processed through our payment provider and your data is never saved on our servers.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and other secure payment options available at checkout.

Absolutely. Our store uses SSL encryption and complies with PCI-DSS standards to ensure your payment details are fully protected.

No, you can checkout as a guest. However, creating an account lets you track your orders and save your details for future purchases.

We don't currently offer pre-orders. Sign up for our newsletter to be notified when a product is back in stock.

Simply add your desired item to the cart, proceed to checkout, enter your shipping details and payment information, and confirm your order. You'll receive a confirmation email shortly after.

Orders can be modified or cancelled within 12 hours of placement. Please contact us at support@lavenrest.com as soon as possible.

We currently ship to most European countries. We're working on expanding our reach — stay tuned!

Estimated delivery is 7–15 business days depending on your location. You'll receive a tracking number once your order ships.

We offer free shipping on orders above a set threshold. Standard shipping rates apply for smaller orders and will be shown at checkout.

Once your order is dispatched, you'll receive a tracking link via email. You can also track your order through the carrier's website.

We accept returns within 14 days of delivery for items in their original, unused condition. Please contact us before sending anything back.

Email us at support@lavenrest.com with your order number and reason for return. We'll guide you through the process.

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

We're sorry to hear that! Please send us a photo of the damaged item within 48 hours of delivery and we'll send a replacement or issue a full refund.