Refunds & Exchanges
Our Commitment to You
At Lavenrest, we believe that every product should bring warmth and comfort to your home. If something isn't quite right, we're here to help.
Return Policy
We accept returns within 14 days of delivery. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase
How to Start a Return
To initiate a return or exchange, please contact our support team at support@lavenrest.com with your order number and the reason for your return. We'll guide you through the process.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
If you'd like to exchange a product for a different item, please reach out to us. Exchanges are subject to product availability.
Non-Returnable Items
- Items purchased during a final sale
- Items damaged due to misuse or improper care
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
If you have any questions, don't hesitate to contact us. We're always happy to help.